PRIVACY POLICY

Adapt Health Club (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We collect personal information that is necessary to provide you with our health and fitness services. This may include:

  • Full name, date of birth, gender

  • Contact details (email, phone, address)

  • Emergency contact information

  • Health information (as provided in you)

  • Payment information (via Ezidebit)

  • Membership details and class attendance

  • Photos or videos taken during sessions (with your consent)

  • Communication and feedback interactions

2. How We Collect Your Information

We collect your information when you:

  • Register for a membership

  • Complete a health screen or waiver

  • Book classes or check-in via GymMaster

  • Make payments through Ezidebit

  • Contact us via phone, email, website, or social media

  • Participate in promotions, surveys, or events

3. How We Use Your Information

We use your information to:

  • Manage your membership and bookings

  • Provide you with a safe and tailored fitness experience

  • Process payments and manage billing through Ezidebit

  • Communicate with you about updates, class changes, and promotions

  • Maintain safety and emergency protocols

  • Improve our services and member experience

  • Comply with legal and regulatory obligations

4. Third-Party Services

We use trusted third-party providers to support the delivery of our services:

  • GymMaster: To manage member profiles, bookings, attendance, and communication.

  • Ezidebit: To securely process membership payments.

  • These providers have their own privacy and data protection standards which comply with Australian law.

We will never sell your information or share it for marketing purposes without your consent.

5. Data Storage and Security

Your personal information is stored securely on password-protected systems and encrypted databases.

We implement safeguards to prevent loss, misuse, or unauthorised access, including:

  • Secure cloud-based storage

  • Staff access controls

  • Regular data backups

  • Compliance with industry-standard cyber security protocols

6. Accessing and Updating Your Information

  • You may access or update your personal information at any time by:

  • Logging into your GymMaster member profile

  • Contacting us at hello@adapthealthclub.com.au

  • We will respond to requests within a reasonable timeframe and may require proof of identity.

7. Retention and Disposal

  • We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we securely destroy or de-identify it.

8. Cookies and Website Use

  • When you visit our website, we may collect usage data using cookies or analytics tools to improve user experience and understand visitor behaviour. This data is non-identifiable and used for performance and marketing insights.

9. Privacy Complaints

  • If you believe your privacy has been breached, please contact us at hello@adapthealthclub.com.au.

  • We take all complaints seriously and will investigate promptly in line with the Office of the Australian Information Commissioner (OAIC) guidelines.

10. Policy Updates

  • This policy may be updated from time to time. The most current version will always be available on our website. Continued use of our services constitutes your agreement to any updated terms.

11. Contact Details

Adapt Health Club

📧 hello@adapthealthclub.com.au

📍 Adapt Health Club – 1/208 Stirling Highway, Claremont 6010 WA.